Assistant Guest Services Manager

Quick Job Facts

Supervise daily operation of Front Desk & Guest Services
Lead team of Guest Services H/H; follow-up on daily assignments
Handle any Guest service issues & follow through with GS recovery
Create daily work schedules for Guest Services H/H
Implement training and development for Guest Services and Concierge
Monitor the daily bank out process for Crew
Maintain a cash float of $500.00
Assist in all other areas of Guest Services and/or Crew Office

The Ideal Candidate has...

Minimum two years shipboard or related experience
Tourism and Hospitality classes/certifications a plus
Knowledge of Immigration and Customs regulations
Cash handling experience
Demonstrated proficiency with PC based data bases, spread sheets, and word-processing systems
Demonstrated ability to influence others
Detail oriented

Schedule

Work at least 70 hours per week, 10-12 hours per day, during 6-month contract
Have time off before, during or after shift, but no days off
You will be subject to random alcohol/drug testing

Home Sweet Home

You will share a small yet functional cabin with 1 additional Crew Members (of the same gender) possibly from another culture. Cabins are complete with a TV/ DVD player, wireless Internet at a reduced rate, a personal lockable storage space and beverage cooler. Phone service is available in cabin, in port and via a pre-paid cellular service.

DCL provides room, board and meals.

When You're Not Working

While you will not have a whole day off, you will have time off during your day to rest or have a little fun – email family/friends, hang out at the Crew Deck or Crew Beach on Castaway Cay, join a soccer or volleyball game or explore a port of call.

What Else Makes Disney Cruise Line So Special?

Crew privileges include complimentary passes to Disney Theme Parks, merchandise discounts, sailing discounts, Disney movies, Crew Gym, Internet Café and more.

:: HOME :: ABOUT US :: MANAGEMENT TEAM :: LIFE ON BOARD :: CANDIDATES :: LEADERSHIP ROLES :: CONTACT US ::

We are hosting interviews from August till October 2011 for exciting roles on board Disney Cruise Line vessels. We are accepting applications at this time for, Food and Beverage Staff, Guest Services Hosts, Shore Excursion Staff, Concierge Merchandise Hosts and all leadership roles!