Concierge

Quick Job Facts

Service designated concierge guests by providing personalized itinerary planning, planning special events, or any other special requests that may arise
Deliver the highest level of personalized service and actively interact with concierge guests on a daily basis
Anticipate needs of guests and execute all guest requests in a timely fashion
Be instrumental in creating an environment and executing service that is second to none
Fulfill daily tasks according to operational checklists that support delivery of an excellent guest experience for all guests with special focus on individually designated concierge guests
Perform inspection of concierge suites with regards to cleanliness and proper set up
Support general Guest Services operation as needed; this includes phone or desk coverage and other general tasks

The Ideal Candidate has...

1 year of Concierge experience required
Resort or Cruise line Concierge experience desired
Must be creative and enjoy creating a fun and safe atmosphere for children
Must be able to convey information and ideas clearly
Tourism and Hospitality classes/certifications a plus
Self motivated, able to work autonomously

Schedule

Work at least 70 hours per week, 10-12 hours per day, during 4-month contract
Have time off before, during or after shift, but no days off
You will be subject to random alcohol/drug testing

Home Sweet Home

You will share a small yet functional cabin with 1 additional Crew Members (of the same gender) possibly from another culture. Cabins are complete with a TV/ DVD player, wireless Internet at a reduced rate, a personal lockable storage space and beverage cooler. Phone service is available in cabin, in port and via a pre-paid cellular service.

DCL provides room, board and meals.

When You're Not Working

While you will not have a whole day off, you will have time off during your day to rest or have a little fun – email family/friends, hang out at the Crew Deck or Crew Beach on Castaway Cay, join a soccer or volleyball game or explore a port of call.

What Else Makes Disney Cruise Line So Special?

Crew privileges include complimentary passes to Disney Theme Parks, merchandise discounts, sailing discounts, Disney movies, Crew Gym, Internet Café and more.

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We are hosting interviews from August till October 2011 for exciting roles on board Disney Cruise Line vessels. We are accepting applications at this time for, Food and Beverage Staff, Guest Services Hosts, Shore Excursion Staff, Concierge Merchandise Hosts and all leadership roles!